Refund policy

Returns and refunds

We offer a 30-day refund on every order.

If the AllClear Glide isn't what you hoped for, email us at flaviohuarancaaaa@gmail.com within 30 days of delivery and we will refund your order in full. You do not need to explain your reasons and there is no restocking fee.

You keep the comb

We do not ask you to send anything back. Posting a small styling tool across international borders costs more than the tool is worth, and we are not going to put you through it. The refund is unconditional and the comb stays with you.

How to request a refund

Email us with your order number. We confirm within 2 business days and issue the refund to your original payment method. Refunds normally appear within 5 to 10 business days depending on your bank.

Damaged or faulty on arrival

Email us a photo within 30 days of delivery. We will send a replacement or refund you in full, whichever you prefer. You keep the original item.

If it stops working

The comb has a rechargeable battery and a heating element. If it stops heating or stops holding a charge within 30 days of delivery, that counts as faulty and the same terms apply.

Wrong or missing item

Contact us and we will correct it at no cost to you.

If it arrives late

We quote 5 to 11 business days. If your order has not arrived 20 business days after purchase, write to us and we refund you in full, whether or not the parcel later turns up.

Cancellations

Orders can be cancelled for a full refund at any point before they ship.